Developing family audiences screencast
Part 7: The whole experience
The total experience is more important to families than for any other audience group. In this section, Lucie Fitton considers all the different factors that affect a family's experience including five top tips to ensure families have a good experience at your arts and cultural organisation.
Screencast overview
- Part 1: An overview of the family audience development process
- Part 2: Developing insight about family audiences
- Part 3: The family audience development strategy
- Part 4: Campaigns to target family audiences
- Part 5: Targeting family audiences via digital channels
- Part 6: Engaging family audiences via digital channels
- Part 7: The whole experience
- Part 8: Using digital to enhance the family experience
- Part 9: After the event
Further resources to download

Katie Moffat
Katie has worked in the digital and communications sector for over 17 years. She specialises in helping people engage with their online audiences more effectively and has worked with many prestigious arts organisations, public sector bodies and private businesses. An experienced trainer, Katie has been running workshops about social media since 2008. She is currently also the digital manager at The Audience Agency. Katie writes for a number of sites and publications, including The Next Web, a popular technology blog.